These Conditions of Sale (hereinafter only “General Conditions”) regulate the sale of products marketed by the company Rocco Ragni s.r.l., in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchase transactions, between the Seller and the Customer, will be governed by the following General Conditions.
• USING DISCOUNT COUPONS
Users who receive any type of discount coupon, must use the same according to the timing indicated in the coupon. The coupons are unique and can not be combined and can not be applied for goods already on sale (unless otherwise specified).
• ACCEPTANCE OF SALES CONDITIONS
The contract stipulated between the company Rocco Ragni s.r.l. and the Customer must be considered concluded, even if only partially, by www.roccoragni.it. This acceptance is deemed to be implied, upon communication, in any manner, to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure and to accept the general terms and conditions of sale.
• AVAILABILITY OF PRODUCTS AND EVASION OF ORDERS
The e-commerce system adopted on the www.roccoragni.it website is designed to guarantee maximum transparency to the Customer, indicating in real time the exact status of availability of the Products in the warehouse and related delivery times.
However, there is the fact that more users can place orders of the same item (s) at the same time and consequently change the quantity of products present in our warehouse. In this case we will promptly notify the Customer by telephone or e-mail of any problems related to the availability of the product, which at that point will be free to decide whether or not to cancel the order placed. In case of cancellation you will be immediately refunded of the amount paid.
www.roccoragni.it reserves the opportunity to fulfill even partially the orders received based on the availability of products in stock.
Please also note that the images and information contained in the product data sheets are indicative and sometimes may not fully correspond to the actual characteristics of the article, although we show great care and attention in this.
Orders are accepted only and exclusively via the Internet (online). The customer who sends the order directly from the site, will receive, at the end of the procedure, a communication via e-mail (E-mail) to confirm the order, with the indication of the relevant order number. In the hypothesis that, after the order has been sent, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or for product shortage.
It is possible to cancel an order only if the same has not yet been processed and the goods have not yet been sent, by telephone or by written communication to be sent via email to firstname.lastname@example.org, indicating the reason for the message. text “CANCELLATION OF ORDER” For orders already processed the customer must exercise the Right of Withdrawal.
• SALES PRICES
All sales prices displayed on the www.roccoragni.it website are indicated in Euros and include VAT. They can undergo variations without warning. Shipping costs, except for exceptional or promotional cases, are charged to the Customer, clearly displayed before the order is completed. In case of price discrepancy, following the customer’s order, these will be immediately communicated to the customer by telephone or by e-mail that without any penalty can withdraw from the purchase commitment assumed.
• DELIVERY METHODS AND TIMES
Transport costs are charged to the customer, clearly visible at the time the order is placed. For the uninsured goods Rocco Ragni s.r.l. assumes no responsibility for the loss, tampering or breakage of the purchased product (s) and any delays in delivery by the shipping companies. For more information go to the Shipping page.
• COMPLAINTS, RETURNS AND SUBSTITUTIONS
Upon receipt of the goods, the Customer is immediately required to verify their status and compliance. Complaints relating to the conformity of products, also in relation to their quantity and / or external appearance must be formulated in writing by sending a special email to email@example.com within 14 days from the date of delivery of the Product, specifying the reason of the complaint and the solution you want to request: return or replacement.
In both cases, the Consumer will be obliged to return the Product to the addresses indicated below within the term of 14 days from the date of delivery of the article.
Rocco Ragni srl – Strada di Compresso 2, Colle Umberto I, Perugia, 06133 – Italy
The shipping costs for the return are charged to the customer. Any customs charges are always charged to the customer.
After Rocco Ragni srl has carried out a check on the substantial integrity of the goods to be returned, it will refund them to the Consumer.
The returned product must show up:
– correctly packed in its original packaging, in perfect state of resale (not damaged, damaged or soiled) and equipped with all the possible accessories and documentation (including receipt / receipt, tags and labels);
– provided with the transport document (present in the original packaging), in order to allow Rocco Ragni srl to identify the Consumer (order number, name, surname and address);
– without manifest signs of use, if not those compatible with the carrying out of a normal test of the article. In other words, they must not bear any prolonged use (over a few minutes) exceeding the time required for a test and must not be in a state that does not allow them to be resold.
If the returned Product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective and the shipping costs will not be reimbursed to the Consumer.
Read the RETURN POLICY in full
• APPLICABLE LAW AND JURISDICTION
This agreement is governed by Italian law. For any controversy that may arise on the interpretation and execution of this agreement, the Court of Perugia, Italt, will be competent.